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Why CRM is a Very Important Feature in Car Dealer Website/Software?
The automotive industry has gone through a lot of major changes in the past few decades. Technology has changed the game for car salespeople, and they’ve had to adapt their tactics and, essentially, how they do their job. The internet has brought about a lot of challenges for this industry, but it’s also given car buyers an opportunity to find a dealership they might never have even reached out to before. In turn, it’s given car dealerships visibility and the ability to sell more cars and build more powerful customer relationships. To make this new way of selling cars and retaining customers as easy as possible, customer relationship management (CRM) software saves the day. Below, we’ll take a look at some of the key reasons why car salespeople would be prudent to implement CRM software for their business.
1. Contact management.
Managing thousands of contacts manually is a difficult job and time-consuming. CRM helps in storing the customer data such as contact information, support interactions, demographics, and transactions, among others in a unified hub and also streamlines information retrieval.
2. Lead management.
CRM is the most useful tool in managing the leads right from prospecting up to conversion. And also pipeline and assign the leads to the staff on the basis of importance. Pipeline stages can be configured to match your requirements. Customer profiles and interactions are centralized for contact management.
3. Tasks and deals.
CRM automatically add tasks and deals with customer information. It streamlines populating, assigning, and monitoring items on your sales pipeline. Information is updated in real-time to ensure you have access to the latest changes.
4. Email tracking.
The built-in function of the CRM tool or available as an add-on, this feature gives you visibility when your email campaigns are clicked and opened. CRM tools commonly integrate with popular email services such as Gmail, MailChimp, and Outlook.
5. Manage Campaigns
CRM is an effective tool for managing the events from creation to delivery. The CRM will segment the customers, leverage targetting, and streamline the workflows. Metrics will be helpful in calculating or measuring the success rate of the campaigns with valuable data-driven insights.
6. Engage with customers on Social media.
Social media become the best platform to advertise or get insights about audience interests by interacting with them through your social media accounts. Information from comments, likes, and dislikes, among others, will give you information to enhance your marketing strategies and customer experience.
7. Reports and dashboards.
It accelerates how you generate reports in real-time with accuracy. Valuable data is consolidated to uncover crucial insights about your market, trends, patterns, and behaviors.
Lack of CRM will make the auto dealer websites directionless and managing all aspects will be a difficult task. In the market, there are a number of CRM tools available specifically for the automotive industry(car). Consider various factors(Analytics, Customization, Integration, Scalability, and ease of use) while considering any for your software.